Customer Onboarding Solution Customer Onboarding for Enterprises Onboard Smarter, Not Harder Facia simplifies the customer onboarding process for enterprises with identification, verification and screening of users in one place. Talk to an Expert Try Now The Onboarding Challenge Customer Onboarding Is Broken. We Fixed It Legacy onboarding flows are slow, fragmented, and prone to drop-offs. Enterprises face high friction, compliance risks, and operational inefficiencies. Facia transforms digital customer onboarding into a single, secure, real-time experience. Facia’s Unified Customer Onboarding Software Three Core Checks, One Simple Flow. Liveness Detection Prevent deepfakes, photos, masks & other spoofs with sub-second liveness detection Document Verification Capture and verify global IDs with real-time document data extraction and validation AML Screening Screen users against global watchlists, PEPs, and sanctions in real time 3D Liveness Detection Facia’s AI-powered passive liveness detection ensures the user is physically present — not a photo, video, mask, or an AI-generated deepfake. With zero friction and no user prompts, it runs silently in the background and completes in under 1 second. Document Verification Facia automatically scans and extracts data from government-issued IDs in real time. The system validates document authenticity and checks for tampering, expiration, and formatting anomalies across 10,000+ ID types. AML Screening Screen users instantly against 216+ sanction regimes, 2.6M PEP profiles, and 3500 watchlists. Facia’s AML engine updates in real-time and flags high-risk users before they enter your ecosystem. So you stay compliant without manual overhead. The Facia Experience Integration We offer detailed documentation for integrating our solutions without any hassle Customisability We empower organisations with custom verification & authentication solutions Reliability We offer multi-region server availability; thereby ensuring high availability and zero percent downtime User-driven We follow a user-driven design philosophy thereby optimising user-experience Support We offer 24/7 support via email, phone, and live chat Privacy We are compliant with GDPR regulations and offer on-premise solutions Integration Made Easy Plug Facia into your onboarding flow in minutes — not weeks. Our RESTful APIs, mobile & web SDKs, and clear documentation make integration smooth, whether you're building from scratch or adding to an existing system. Backend APIs for full control Mobile & web SDKs for native experiences Real-time support if you need help Talk to an Expert Try Now Ready to transform your user onboarding experience? Request a Demo Certified and Trusted Frequently Asked Questions What is customer onboarding? Customer onboarding is the modern, digital process of enrolling new customers into a database after verifying their identity, and ensuring that they are not involved in any activity that would go against the organization or government’s regulations. It often involves multiple steps, including verifying that the person is physically present (especially in remote onboardings), verifying documents for authenticity, and performing checks for aml compliance. Why is customer onboarding important? Digital customer onboarding is a fundamental step to ensure that a company’s system is not being used to conduct fraud. It helps to ensure regulatory compliance, and build trust in the organization. This helps organizations to reduce risks, while maintaining a smooth customer experience. How does Facia support customer onboarding? Facia provides a unified, all-in-one solution for customer onboarding that combines three critical checks: liveness detection to confirm that the user is physically present; document verification to validate the authenticity of identification documents; and AML screening to flag high-risk individuals. Is the onboarding process secure? Yes, if you use a reliable solution like Facia. Facia is known and certified for exceptional security in all of its offerings, including its customer onboarding solution. Such companies handle all data with strict privacy protocols to ensure compliance and user privacy and security.
