Scope of Privacy 

Facia.ai (“Facia”, “us”, “our” and/or “we”) aims to bring global businesses on board in a way that complies with all the legal and regulatory obligations, making the virtual marketplace a secure and safe environment. This privacy policy (the “Policy”) explains how we collect use, and disclose personal information in connection with our software as a service provider (SAAS) based on the facial recognition technology (the “Services”) 

Please read this Policy very carefully. By proceeding further, you agree to the terms mentioned hereunder. In case you or your end-users disagree with any portion of this Policy, please stop the use of this website and Services immediately. Your continuous use of the website and Services shall grant us your consent to collect your information that may help us to find out your experience with our website and services. 

We process the personal data of users under Article 28 of EU GDPR, UK GDPR and also comply with CCPA and other US Data Protection laws where it is engaged by a controller to do so for the purposes of the respective agreement.

We value your comments about our privacy statement and invite you to email us with inquiries, suggestions and complaints at [email protected]. 

WHY DO WE COLLECT YOUR INFORMATION?

We collect your information including, but not limited, to your name, contact number, email address, payment information to provide you a better experience with us. We may collect your information to as follows: 

• To inform you about our new products
• To be able to communicate with you 
• Modify our website and Services as per your requirements 
• Counter your requests and queries you have with us 
• For the customer management purpose 
• To carry out surveys regarding the use of our Services and website
• Comply with the applicable laws 

INFORMATION WE MAY COLLECT FROM YOU

We may collect personal information from our customers and their users when they register for our Services, create an account or use our technology. This information may include, name, email address, phone number, contact number, payment information and IP address. We only collect the information that is necessary to carry out the purpose for which we always obtain explicit consent of our customer or their users. 

When you reach us via the contact us form attached to our website, we may collect your name, email address and contact number. At the completion of this form, your identity is no more anonymous to us. However, if you contact us via chat-box, we may collect your name and email address only. 

WITH WHOM THIS INFORMATION IS SHARED

Public Information: With your prior consent, we may share as it sees fit information that you voluntarily make public, including comments on our website. As you know, such public information may be accessed by the public and used by any member of the public. Such use by third parties is beyond our control.

Private information: We may share your personal information to authorized third parties who assist us to perform the Services and to comply with mandatory legal requirements, however; we ensure only particular information is shared with the third parties and that too in accordance with the regulations of GDPR.

We do not sell any information to any party for any marketing purposes. We enter into written agreement with all the third parties with whom we share your personal data and that too only for the execution of the Services.. 

LEGITIMATE INTEREST 

Under rare and specific circumstances, we may disclose your personal information without requesting your consent to protect our legal rights, our affiliates, and each of their respective investors, directors, officers, employees, agents, and suppliers;

1. To fulfil the contractual obligations 
2. to protect our safety and your security or to enforce our Policy; 
3. to protect against fraud or for risk management purposes; or 
4. to comply with or respond to the law or legal process or a request for cooperation by a government entity, whether or not legally required.

If you notify us that you believe your legal rights have been violated by us or any of our employees, we may provide you with the information to the extent we believe it is necessary to evaluate and respond to your complaint. 

SECURITY: 

Facia.ai ensures data security through adequate measures to minimise the likelihood of data breaches. Data breaches and protection of data itself comes under the wider umbrella of the data lifecycle.

We take reasonable measures to protect personal information from unauthorised access, use, or disclosure. We have implemented appropriate technical and organisational measures to safeguard and secure personal information, including but not limited to encryption, firewalls, and access controls. However, no internet or email transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us via email.

Additionally, observing the GDPR regulations, secure auditory practices are carried out to ensure standardised operations and encryption practices. New techniques are continually being implemented in order to keep our data security a head of the curve. 

RETENTION OF DATA 

We retain personal information only for as long as is necessary for the purposes for which it was collected. We have implemented retention policies and procedures to ensure that personal information is securely and properly disposed of when it is no longer needed. We regularly review and delete any personal information that is no longer required for the purpose for which it was collected.

ACCESS AND CORRECTION: 

You reserve the right to access and correct personal information that we retain. To request access or correction, please contact us at [email protected]. You also reserve the right to request the deletion of retained personal information, unless we retain it due to the requirement of law. We respond to all access and correction requests with a reasonable time of 48 business hours. 

BREACH OF PERSONAL INFORMATION 

All personal information is kept secure and is not accidentally or otherwise disclosed to any un-authorised third party, either verbally or in writing, however; In case, a breach of personal information takes place or is suspected, we immediately report it to relevant affected individuals and the supervisory authority and also take all the precautionary measures. We have implemented procedures for detecting, reporting and investigating data breaches as well as for taking measures to mitigate their potential adverse effects. 

INFORMATION QUALITY 

We take reasonable steps to ensure that the personal information we collect is accurate, complete, and up-to-date. We also take reasonable steps to verify the identity of individuals before collecting or processing their personal information.

CHANGES TO THIS PRIVACY POLICY

From time to time, we may change, update or modify any or all parts of this Policy without any prior consent. To ensure such changes, we request you to check the effective date indicated above off this Policy each time you use our website and Services.

If we make any changes, we may notify you of such changes by posting the updated privacy policy on our websites. We may also send you an email alerting you of such changes. You shall be bound by any such changes to the Policy if you use the website or the Services after such changes have been notified to you. 

CHILDREN’S PRIVACY 

We do not allow any person to become our customer and use our Services who are under the age of majority as per the national laws and we never collect any information from any such person. 

CONTACT US 

In case you have any query regarding this Policy, the practices of our website and services, please feel free to reach us out at [email protected] or by phone at +44 20 8638 5184 

COOKIES 

We use cookies to personalise and enhance your experience of our technology, website and the Services. 

What are Cookies? 

Cookies are the small data files that your browser drops on a computer or other mobile devices, helping it to navigate a website to collect any information stored on it. 

Do we use cookies? 

We use cookies to find out our experience with our website and Services. It helps us to improve our user experience with our visitors and customers. Cookies remember your preferences i.e. your language, your region and sets it as your default setting. 

Refusal to use the cookies 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies, however; if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Types of Cookies 

WHY DO WE USE COOKIES? 

Strictly Necessary Cookies 

Targeting Cookies 

For any further information, please open (https://cookie-script.com/cookie-report?identifier=34c88aef30037099c770f709d37b736d/) 

COOKIE SETTING 

You may change your cookie preferences at any time one the “cookie” icon popping at your screen. You may then adjust the available slider to either on or off and further save the settings. Please refresh your page for the setting to get effective